CNA Mental Health and Social Services Test (Easy)

Question 1 of 25

What is the best way to help a new resident feel at home in the nursing facility?

Helping a resident socialize and understand their surroundings reduces the fear of a new environment.

Question 2 of 25

A resident who used to love going to Bingo now stays in their room and cries. What could this be a sign of?

Loss of interest in previously enjoyed activities and frequent crying are common signs of depression.

Question 3 of 25

How should you respond if a resident tells you they are feeling sad?

Providing emotional support starts with active listening and allowing the resident to express themselves.

Question 4 of 25

What is a 'Psychosocial need'?

Psychosocial needs involve emotional, social, and mental well-being, such as the need for connection and self-worth.

Question 5 of 25

If a resident is angry and yelling, what should the CNA do?

Remaining calm helps de-escalate the situation and allows the CNA to identify the root cause of the anger.

Question 6 of 25

Why is it important to encourage a resident to do things for themselves?

Promoting independence maintains a resident's self-esteem and physical/mental health.

Question 7 of 25

A resident wants to wear their favorite hat every day. What should you do?

Respecting a resident's personal preferences is a key part of person-centered care.

Question 8 of 25

What is the best way to show a resident that you are listening to them?

Non-verbal cues like eye contact and nodding demonstrate that the caregiver is focused on the resident.

Question 9 of 25

Which of these is a sign that a resident’s mental health might be changing?

A sudden decline in personal hygiene is often an indicator of changes in mental or emotional health.

Question 10 of 25

A resident tells you they are scared of dying. What should you do?

Acknowledging the resident's fear and offering spiritual or social support is essential for psychological care.

Question 11 of 25

What does it mean to 'respect a resident's privacy'?

Knocking is a basic sign of respect for a resident's personal space and autonomy.

Question 12 of 25

If a resident is confused and thinks they are at a train station, what should you do?

Gently reorienting the resident to safety without arguing helps reduce anxiety.

Question 13 of 25

How can you help a resident maintain their dignity?

Using respectful titles acknowledges the resident's status as an adult and a person.

Question 14 of 25

A resident is crying because they miss their cat. How can you help?

Allowing the resident to express their grief and reminisce helps them cope with loss.

Question 15 of 25

What should you do if you think a resident is thinking about hurting themselves?

Safety is the absolute priority; any talk or sign of self-harm must be reported to a supervisor at once.

Question 16 of 25

Which of these helps a resident feel like they have control over their life?

Small choices empower residents and support their sense of autonomy.

Question 17 of 25

If a resident is withdrawn and won't talk to anyone, the CNA should:

Offering companionship without forcing interaction can provide comfort to someone who is withdrawn.

Question 18 of 25

What is 'Empathy'?

Empathy is the ability to understand another person's experience from their perspective.

Question 19 of 25

A resident's family hasn't visited in a long time, and the resident is lonely. What can you do?

Encouraging social interaction helps mitigate the effects of isolation and loneliness.

Question 20 of 25

Why do we provide 'Social Services' in a nursing home?

Social services address the non-medical needs of residents, focusing on their emotional and social well-being.

Question 21 of 25

What should you do if a resident is acting differently than they usually do?

Any significant change in a resident's baseline behavior should be documented and reported for assessment.

Question 22 of 25

A resident belongs to a different religion than you. What should you do?

Respecting religious diversity is a fundamental resident right.

Question 23 of 25

Which of these is a way to support a resident's 'Self-Esteem'?

Praise for achievements, no matter how small, helps build a resident's confidence and self-worth.

Question 24 of 25

If a resident is sexually inappropriate toward you, what should you do?

Maintaining professional boundaries and reporting the behavior is the correct procedure for handling inappropriate conduct.

Question 25 of 25

What is the most important thing a CNA can give to a resident who is upset?

Patience and compassionate listening are the most effective tools for providing emotional comfort.

CNA Mental Health and Social Services Test (Easy)

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