CNA Communication Skills Test (Easy)

Question 1 of 25

Which of these is an example of 'Non-verbal communication'?

Non-verbal communication is sending messages without using words, such as facial expressions or body language.

Question 2 of 25

A resident is hard of hearing (cannot hear well). What is the best way to speak to them?

This allows the resident to see your lips and hear the best possible sound.

Question 3 of 25

What is 'Active Listening'?

Active listening shows respect and ensures you get the correct information.

Question 4 of 25

A resident is blind or cannot see well. How should you enter their room?

This prevents scaring the resident and lets them know who is in their personal space.

Question 5 of 25

You are busy and a resident wants to talk. What should you do?

This acknowledges the resident's needs while managing your time professionally.

Question 6 of 25

When a resident is talking to you, what does 'eye contact' show?

Eye contact is a key part of showing someone that they are being heard.

Question 7 of 25

What is the best way to talk to a resident who is in a wheelchair?

This is more respectful and makes the resident feel like an equal in the conversation.

Question 8 of 25

A resident is angry and shouting at you. How should you respond?

Matching their anger only makes the situation worse; staying calm helps de-escalate the situation.

Question 9 of 25

Which of these is an 'Objective' observation (something you can see or measure)?

Objective information is what you can see, hear, feel, or smell (facts).

Question 10 of 25

What should you do if you do not understand what a resident just said?

It is better to ask for clarification than to make a mistake in care.

Question 11 of 25

Why should you avoid using medical 'slang' or big doctor words with residents?

Clear, simple language is the best way to ensure the resident knows what is happening.

Question 12 of 25

A resident’s daughter asks you about another resident’s health. What should you do?

Privacy laws (HIPAA) protect a resident’s medical information from everyone except their care team.

Question 13 of 25

What is the 'Call Light' used for?

This is the resident's 'lifeline' to reach staff.

Question 14 of 25

When you report something to a nurse, you should:

Precise reporting helps the nurse make the best decisions for the resident’s health.

Question 15 of 25

If a resident is crying, what is a kind way to communicate that you care?

Empathy (understanding how someone feels) is a vital part of nursing care.

Question 16 of 25

What is 'Barrier to communication' mean?

Barriers can be physical (hearing loss) or environmental (loud noises).

Question 17 of 25

How should you describe the location of food on a plate to a resident who is blind?

This is a standard way to help visually impaired people find items on a plate independently.

Question 18 of 25

What is the best way to end a conversation with a resident before leaving the room?

This ensures the resident is safe and comfortable before you leave.

Question 19 of 25

A resident uses a hearing aid but still cannot hear you. What should you check first?

Simple technical issues are often the reason why assistive devices aren't working.

Question 20 of 25

What is 'Subjective' information?

Subjective data is based on the resident's feelings or opinions (symptoms).

Question 21 of 25

When talking to a resident who has had a stroke and has trouble speaking, you should:

Residents with speech issues (aphasia) need patience and should not be rushed.

Question 22 of 25

Which of these shows that you are NOT listening?

This non-verbal cue sends the message that you are bored or in a hurry.

Question 23 of 25

Before touching a resident to provide care, what should you do?

Explaining care and getting consent respects the resident's rights and dignity.

Question 24 of 25

If a resident speaks a different language than you, what can help you communicate?

Communication can still happen through visual aids even when there is a language barrier.

Question 25 of 25

Proper 'Documentation' (writing in the chart) must be:

Documentation is a legal record and must be done truthfully and promptly.

Test Complete!